FAQ'S
Power-free, maintenance-free—green technology for every safe evacuation
Question, Answer
Frequently Asked Questions
What types of products does your company offer?
Our product range includes: photoluminescent wall-mounted emergency evacuation signs, standard floor guidance signs, custom signage for metro projects, fire equipment indicator signs, safety production signs, industrial/factory signage, marine IMO glow signs, and road traffic safety signs.
Customized signage is also available upon request.
Are the product photos real? Will there be any color difference?
All product images are taken from real items. We strive to ensure color accuracy; however, due to lighting during photography and variations in screen displays, some slight color differences may occur. Please note that color deviation is not accepted as a reason for return or exchange.
Why didn’t I receive an immediate response from customer service?
This is our official company website. We have professional customer service staff to assist you. You can click on the social media icon to reach us directly or call our sales hotlines: +86 13771449110 / +86 13373647149.
Are the products in stock?
Yes, standard sizes and products that meet national regulations are available in stock. Custom-designed items are also available and do not incur extra design fees.
How is the quality of your products?
All products are carefully inspected by our quality control team before shipment. Our company adheres to a quality-first principle and has obtained CCC certification, national fire protection testing, and ISO quality system certification. Our products are officially recognized by the Fire Protection Association and Safety Supervision Bureau, widely used in safety campaigns across China, and exported to Europe, the Middle East, and other regions.
Have More Questions? We're Here to Help.
Need assistance or custom solutions? Contact our team anytime — we’re ready to support your safety needs with fast, professional service.